If you look at my side bar, you will see that I sell some craft items through a site called Etsy. Payment for these is via the ubiquitous PayPal.
While I was incommunicado because of the move an order came in but, not having any net access, I was unaware of it. My poor customer tried without success to get her product and when answer came there none, she of course - and quite correctly - registered a complaint with Etsy and Paypal. Once I was aware of what was going on (3000 emails remember!) I of course got in touch with her and with Etsy explaining what had happened and offering profuse apologies (and offering the customer her product FOC). Etsy rapidly reinstated my account.
PayPal is another matter however. Their terms of service allow them to refund the customer in these circumstances which in this case they did - all bar $0.55! Until that last tiny amount is paid my PayPal account is frozen. Why they didn't pay it I don't know. I tried to pay it but was told I did not have enough funds in my PayPal account. (I don't hold funds in my account, making all payments by card.) According to the PayPal site this last amount had to be paid by cheque to PayPal in the US!
I was also forced into a complex process of verifyng my bank account details which took about 5 days. Once that had been done I was then finally allowed to pay the $0.55 - except...
Trying to find out why my account was still blocked, I got an e-mail which claims to be from a human (although I think it is an automatically generated form) telling me that it will take up to 9 working days for the payment to go through. Until this happens and someone at PayPal has looked at the account it will remain blocked.
So - for the sake of $0.55 which is only payable because PayPal messed up the original refund, I can't trade on Etsy or via my own pages or buy or sell on EBay and overall this state of affairs will persist for something like 3 weeks. Am I missing something here? This seems like deliberate punitive behaviour - it certainly isn't good customer service. I have no choice with Etsy, but I will certainly be looking into alternative methods of making and receiving payment for my own site and for EBay. Any suggestions?